Returns & Refunds

Last updated: October 22, 2024

Returns & Refunds Policy Summary

  • You have the right to cancel your order, return the product and request a refund for any reason.
  • The product can be returned within 30 days from the date of delivery, according to reports from the delivery service.
  • In order to exercise your right of cancellation, you must inform us of your decision using the Contact Us page.
  • A shipping address will be provided once the return is approved.
  • The product must be unused, in unchanged and unaltered condition and must be returned in its original packaging.
  • You are responsible for the cost and risk of returning the product.
  • We will refund your money no later than 30 days from the date we receive the product.
  • We do not charge any returning or restocking fee for approved returns.

This Returns & Refunds Policy is part of our Terms & Conditions ("Terms") and should be therefore read alongside our main Terms & Conditions.

Please carefully review our Returns & Refunds Policy when purchasing our products. This policy will apply to any order you place with us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Returns & Refunds Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Alaraye Auto

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to Alaraye Auto accessible from www.alarayeauto.com

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You have the right to cancel your order, return the product and request a refund within 30 days without giving any reason for doing so.

The deadline for cancelling an Order is 30 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

We will reimburse You no later than 30 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods are in the original packaging.
  • The Goods were purchased in the last 30 days.
  • The Goods must be unused, unaltered and unchanged from its original state.

The following Goods cannot be returned:

  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
  • The supply of Goods made to Your specifications or clearly personalized.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. A shipping address will be provided once the return is approved.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Returning & Restocking Fee

We do not charge any returning or restocking fee for qualified returns.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift crt for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns & Refunds Policy, please contact us:

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